Vehicle glass questions answered.
Helpful answers about windscreen replacement, stone chip repair, side and rear glass, mobile fitting and ADAS calibration.
General vehicle glass FAQs.
What areas do Premier Windscreens cover?
Our main areas are Edinburgh (EH), Fife (KY), the Scottish Borders (TD), Dundee (DD) and Perthshire (PH), with limited availability in some FK postcodes. Customers outside these areas can still request a quote.
Do you offer a mobile vehicle glass service?
Yes. Where suitable, appointments can be completed at your home, workplace or business address. Availability depends on the service, weather and a safe working location.
What information do you need for a quote?
Send your vehicle registration, postcode, the type of damaged glass and clear photos when possible. This helps us identify the correct glass and check availability.
Can I send photos of the damage?
Yes. Photos are especially useful for stone chips, side glass, rear glass, van windows and unusual damage. Send them through WhatsApp or the online quotation page.
Do you work on cars and vans?
Yes. Services are available for private cars, vans, selected light commercial vehicles, trade customers and selected fleet work.
Can I request a quote outside the main service area?
Yes. You can still enquire. The available option may involve travel, limited coverage or work from the Edinburgh depot.
Windscreen replacement FAQs.
How much does windscreen replacement cost?
Cost depends on the vehicle, glass specification, sensors, heating elements and whether ADAS calibration is required. Send your registration and postcode for an accurate quote.
How long does windscreen replacement take?
Many replacements take around one to two hours, but the vehicle, glass and additional requirements can change the total time.
Can you replace my windscreen at work?
Yes. Mobile fitting may be available at your home, workplace or business address when the weather and working location are suitable.
Do I need ADAS calibration after replacement?
If the vehicle has a relevant forward-facing camera or driver-assistance system, calibration may be required. The manufacturer procedure determines the correct requirement.
Windscreen repair FAQs.
Can every windscreen chip be repaired?
No. Suitability depends on size, depth, position, contamination and condition. Damage in an excluded ADAS camera area or a chip that has spread may require replacement.
Will a chip repair be invisible?
Not always. Repair is designed to stabilise suitable damage and reduce the risk of spreading. A small cosmetic mark may remain.
Should I repair a stone chip quickly?
Yes. Vibration, moisture, frost and temperature changes can cause damage to spread, so early assessment is sensible.
How do I photograph a windscreen chip?
Send one close-up image and one wider photo showing where the damage sits on the windscreen. Avoid reflections where possible.
Car window FAQs.
Can you replace smashed side windows?
Yes. We can quote for door glass, quarter glass and other side windows when the correct glass is available for the vehicle.
Can you replace heated rear windows?
Yes. We can quote for vehicle-specific heated rear screens and tailgate glass for many cars, vans and light commercial vehicles.
What should I do after a break-in?
Avoid driving if the vehicle is unsafe. Keep away from loose glass, protect the interior from weather where practical, and send your registration, postcode and photos.
Do you replace van rear-door glass?
Yes. Fixed rear-door and tailgate glass can be quoted for many vans and light commercial vehicles.
ADAS calibration FAQs.
Does every windscreen replacement need ADAS calibration?
No. It depends on whether the vehicle has relevant sensors and what the manufacturer procedure specifies.
What is static calibration?
Static calibration uses approved targets, measurements and diagnostic equipment while the vehicle remains stationary.
What is dynamic calibration?
Dynamic calibration uses a prescribed driving procedure under suitable road, traffic and weather conditions.
Can calibration be completed at my location?
That depends on the vehicle and procedure. Static methods require suitable controlled space, while dynamic methods need appropriate driving conditions.
Ask us about your vehicle.
Send your registration, postcode and photos for clear advice and quotation options.