Terms and Conditions

Terms and Conditions
Premier Windscreens Edinburgh – Vehicle Glass Repair and Replacement Services
These terms and conditions override any prior agreements or terms presented by the
other contracting party.
General
All transactions are subject to these terms and conditions. By requesting vehicle glass
repair or replacement services from Premier Windscreens Edinburgh, you agree to
these terms. If your service is covered by an insurance claim and you are not the
policyholder, you confirm that you have full authorization from the policyholder to
proceed.
Appointments
Services are provided by appointment at an agreed location. If work cannot be
performed under cover, it is subject to weather conditions. Poor weather may require
rescheduling. While we aim to arrive at the agreed time, unforeseen circumstances
may cause delays. Premier Windscreens Edinburgh is not liable for any financial loss
due to appointment changes.
Working Hours & Out-of-Hours Charges

  • Monday – Friday: 8:30 AM – 5:00 PM
  • Saturday: 8:30 AM – 12:00 PM (excluding Bank Holidays)
  • Out-of-hours service charges:
    o Cars & LGVs: £100
    o HGVs: £200
    o Bank Holidays: Additional charges apply unless otherwise agreed.
    Payment Terms
    Payment is required up front for all work undertaken unless you have a trade account.
    Once work commences, the payment is non-refundable.
    Windscreen Repairs
  • If repair is possible, we will attempt it. However, the cosmetic appearance of a
    repaired windscreen cannot be guaranteed. Some visible damage may remain.
  • If you are unsatisfied with the repair’s appearance, we can replace the
    windscreen at an additional cost.
  • Repairs may fail, resulting in cracks. If this occurs, you may opt for replacement,
    with payment adjusted accordingly.
    Hardware Damage & Pre-Work Damage
  • Damage to your windscreen may also affect other parts of your vehicle, which
    may not be initially visible. We are not liable for additional repair costs.
  • This includes but is not limited to HUDs, mounted cameras, rain/light sensors,
    and window mechanisms.
  • A pre-work inspection will document existing vehicle damage. We are not liable
    for pre-existing damage, whether visible or not.
    ADAS (Advanced Driver Assistance Systems) & Recalibration
  • Vehicles with ADAS cameras (e.g., Lane Departure Warning, Collision Sensors)
    require recalibration after windscreen replacement.
  • We offer recalibration services or can advise you to arrange recalibration at your
    own expense.
  • More information: ADAS Code of Practice
    Photographic Documentation
    We may take photographs for documentation, including damage records, registration
    details, and insurance information. These may be used for promotional purposes,
    excluding personal details.
    Corrosion
    We cannot install a windscreen on corroded metal. If corrosion is found, we will halt
    work and advise you accordingly.
    Warranty
  • All replacement work is guaranteed for 1 year, covering installation,
    workmanship, and leakage.
  • Repairs must be conducted at a Premier Windscreens Depot during normal
    hours.
  • Warranty is void if outstanding payments exist or if damage is due to prior
    corrosion or bad weather conditions.
  • Proof of purchase is required for warranty claims. Warranty applies only while
    you own the vehicle.
    Liability
    Premier Windscreens Scotland is not responsible for:
  • Loss of income, business, or profits due to our services.
  • Loss of vehicle use or related costs.
  • Indirect or consequential damages.
    Using Dealerships & Accident Management Companies
  • If you use a dealership or accident management company for repairs, costs may
    exceed those of Premier Windscreens.
  • We are not responsible for any additional charges incurred by using their
    services.
    Customer-Supplied Glass
  • Work involving customer-supplied glass or removal/reinstallation of glass is at
    the customer’s risk.
    Safe Drive-Away & Washing Guidelines
  • After windscreen replacement, follow the advised drive-away time before using
    the vehicle.
  • Do not wash the vehicle for 48 hours to allow adhesives to cure.
  • Leakage due to early washing is not covered under warranty.
    Waste Disposal
    We will remove and dispose of damaged vehicle glass at an authorized waste site.
    Insurance Claims
  • If claiming through insurance, we will verify coverage where possible.
  • You are responsible for any excess payments.
  • If the insurer declines the claim, you must pay the full retail cost.
  • If the policyholder is VAT registered, they must pay VAT on our services.
    Trade & Fleet Accounts
  • Trade/company terms take priority over standard terms.
  • Discounts and special rates may be void if payments are not settled within
    agreed terms.
    Fraud Prevention
  • We reserve the right to refuse card payments if fraud is suspected.
    Payment Methods & Online Discounts
  • Payment via Card or Cash Only
  • We do not accept cheques.
  • Online windscreen excess discount: 20% (maximum discount: £20).
    Title & Debt Collection
  • We retain ownership of installed goods until full payment is received.
  • If insurers do not pay within 30 days, you are personally liable.
  • Unpaid debts may be pursued through third-party collection agencies.
    Independent Branches
    Premier Windscreens Scotland operates through independent branches:
    Aberdeen: Roger Allen t/a Premier Windscreens, 20 Mearns Street, Aberdeen, AB11
    5AT
    Edinburgh: David Conquer t/a Premier Windscreens, 55 Bankhead Crossway South,
    Edinburgh, EH11 4EP
    Glasgow: Sonitex Ltd t/a Premier Windscreens, 16 Churchill Way, Cardiff, CF10 2DX
    Each branch is independently operated. Claims should be directed to the relevant
    branch and do not involve others.
    Premier Windscreens Edinburgh provides expert windscreen repair, replacement, and
    ADAS calibration in Edinburgh, Fife, West Lothian, and East Lothian.

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