Privacy Policy

Premier Windscreens Edinburgh

Last updated: May 2026

1. Who We Are

Premier Windscreens Edinburgh
Website: www.premierwindscreensedinburgh.co.uk
Email: info@pwed.co.uk
Telephone: 0131 555 3101

2. Information We Collect

We may collect and process the following information:

• Name
• Address
• Email address
• Telephone number
• Vehicle registration number
• Vehicle details and VIN/chassis information
• Insurance information
• Payment information
• Photographs of vehicle damage or work completed
• Website usage data
• IP address and browser information

3. How We Use Your Information

We use your information to:

• Provide vehicle glass repair and replacement services
• Process bookings and quotations
• Manage insurance claims
• Process payments and invoices
• Arrange appointments
• Provide customer support
• Carry out warranty administration
• Prevent fraud and unauthorised activity
• Improve our services and website
• Comply with legal obligations

4. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract
• Legal obligations
• Legitimate business interests
• Your consent where required

5. Sharing Your Information

We may share your information with:

• Insurance companies and brokers
• Payment providers
• Approved subcontractors or technicians
• ADAS calibration partners
• IT and software providers
• Debt recovery agencies where necessary
• Government or regulatory authorities where legally required

We only share information necessary for the relevant service or legal requirement.

6. Vehicle Photographs & Documentation

We may take photographs of:

• Vehicle damage
• Windscreen or glass damage
• Vehicle registration numbers
• Completed installation work
• ADAS systems or warning lights

These photographs may be used for:

• Insurance evidence
• Quality control
• Warranty administration
• Staff training
• Fraud prevention

We will never intentionally publish personal information publicly without permission.

7. Marketing Communications

We may occasionally contact customers regarding:

• Appointments
• Service updates
• Warranty matters
• Customer feedback requests
• Special offers or promotions

You may opt out of marketing communications at any time.

8. Cookies & Website Tracking

Our website may use cookies and tracking technologies to improve website performance and user experience.

These may include:

• Google Analytics
• Google Ads tracking
• Meta/Facebook tracking pixels
• Website performance cookies
• Security and spam prevention tools

You can control cookies through your browser settings.

9. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

However, no online system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain customer information only for as long as reasonably necessary for:

• Business operations
• Warranty records
• Insurance claims
• Accounting requirements
• Legal and regulatory obligations

11. Your Rights

Under UK GDPR legislation, you may have rights including:

• The right to access your data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict processing
• The right to object to processing
• The right to data portability

Requests may be subject to legal or operational limitations.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this website.

14. Contact Us